Client area

Privacy Policy

This page is intended to inform visitors to the site of the methods of processing and management of personal data transmitted or otherwise acquired by the Data Controller CLARALUNA S.A.S during navigation.

This information applies only to this website and does not extend to other websites that may be consulted by hyperlinks.

In compliance with the provisions of Articles 13 and 14 of European Regulation 679/2016 on the protection of personal data of natural persons and taking into account Recommendation No. 2/2001 of the Working Party established by Article 29 of Directive 95/6/EC with reference to the minimum protection requirements for online data collection in the European Union, we inform you of the following.

The Data Controller

The Data Controller of their treatment is CLARALUNA S.A.S., with registered office in Zocco di Erbusco (BS), Via Alcide de Gasperi, 39 C.F./VAT nr 01597390986

Type of data processed by our site and recipients

When browsing the website, the following data are acquired and processed by the Data Controller, either independently or through third parties:

1. Navigation data

These are the personal data transmitted and automatically acquired by merely connecting to the site.

This information is not in itself collected for the purpose of identifying the user, but by its very nature could enable the user to be identified.

These are the IP addresses, the domain names of the computers or mobile devices used for the connection, the URI (Uniform Resource Identifier) addresses of the resources requested, the connection and request time, the request method and any other parameter relating to the user's operating system and computer environment.

These data are used only to obtain anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing.

The recipients of this data are Kualo Limited (hosting service)

2.  Identification data voluntarily provided by the data subject

Personal identification data are provided voluntarily by the person concerned and allow direct identification; they are, for example, name, surname, address, date of birth, tax code, telephone number, e-mail address.

If users/visitors connect to this website and voluntarily, explicitly and voluntarily enter their personal data in order to make requests, access services, etc., this will result in us acquiring the personal data entered and sent to us, which will in any case be processed exclusively to fulfil the request or to provide the service.

For the aforementioned purposes, users will send their data through the optional and voluntary filling in of specific "forms" with the consequent release of their consent to the processing of the data sent: users are free not to provide their personal data but failure to do so may make it impossible to obtain the service requested.

The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this site entails the subsequent acquisition of the sender's address, which is necessary to respond to requests, as well as any other personal data included in the message.

This type of data includes any data transmitted by the person concerned in specific sections of the site for purposes related to the purpose of the section itself and always subject to the consent of the person concerned for the specific purpose (e.g. contact form or mailing list request).

The person concerned always assumes responsibility for the personal data of third parties obtained, published and shared on our site and guarantees that he or she has the right to communicate and disseminate them, thus releasing the Data Controller from any liability towards the third parties in question.

The recipient of the data is the Data Controller, who informs the interested party with specific privacy information and acquires consent to the processing where necessary.

3.  Data identifying the data subject and provided by means of Cookies

While browsing, the user may also unwittingly provide identification data by means of Cookies installed to recognise the user each time he/she logs on and which are suitable for revealing his/her habits and tastes. The policy on the management and use of Cookies is explained in more detail in the Cookies Policy section below, to which reference should also be made for a better understanding of the data that falls into this category. The recipients of this data vary depending on the activated cookie.

Legal basis of processing

The legal basis for the processing is the consent freely given by the user concerned when providing his/her data and/or the need to execute the contract with the Data Controller.

The latter shall also lawfully process the data in order to comply with a legal obligation to which it is subject, where necessary to safeguard the vital interests of the data subject or of another natural person and where necessary for the performance of a task carried out in the public interest or in connection with the exercise of public authority vested in the Data Controller (Art. 6 EU Regulation 2016/679).

The user is always entitled to know the concrete legal basis of the processing of his data by making an express request to the contact details of the Data Controller.

Purpose of processing  

The user's data are collected and processed in order to provide its services and ensure the fulfilment of the contract signed with the person concerned or to process any pre-contractual requests made by the same (e.g. the drafting and submission of an estimate).

The data are also acquired and processed for the following purposes: integration with social networks, external platforms and third parties (Facebook, Instagram, LinkedIn), profiling and statistics, communication with the user, displaying the content of external platforms and interacting with them, protecting the site from SPAM.

Processing methods and details of services used

The processing by the Data Controller of the data acquired through the site and for the purposes identified above takes place through the use of automated tools for the time strictly necessary to achieve the purposes for which they were collected. We use the analysis tools of Google and Facebook.

Facebook's privacy policy:

Google's Privacy Policy:

The Data Controller has adopted appropriate technical and organisational measures to ensure the protection of the data processed in accordance with the relevant legislation in force, as well as an appropriate security policy that includes training the staff in charge of processing to ensure that the processing is always carried out safely.

In the event of the appointment of Data Processors (e.g. hosting providers, IT companies, suppliers in general), the Data Controller shall ensure that they constantly operate in compliance with the provisions of the Law by adopting appropriate technical and organisational measures to protect the rights of the data subject.

Time and place of data storage

The processing operations connected to the web services of this website take place at the premises of CLARALUNA S.A.S and are carried out only by technical personnel in charge, or by persons in charge of maintenance and updating of the website.

No data deriving from the web service is communicated or disseminated (except to companies in charge of mailing, data entry, updating and maintenance of the website) or sold to third parties.

Within CLARALUNA S.A.S the data can be known only by specifically appointed persons.

Personal data are collected electronically and processed with the aid of electronic means, directly and/or through delegated third parties (companies for mailing, data entry and updating and maintenance of the website) for the following purposes:

- purposes connected with the use of the services offered by the site - sending of information and advertising material, notification of promotional initiatives (including through the use of electronic mail)

The data may be transferred to third parties and countries outside the European Union only with the express consent of the user concerned and in the manner and for the purposes already indicated above. The user has the right to know in detail the security measures adopted by the Data Controller to protect the data transmitted to third parties and outside the EU by sending a specific request to that effect to the details given at the beginning.

Storage period

The data are processed and stored for the time necessary to achieve the purposes for which they were collected; in any case for the time of navigation and beyond in case of consent given by the person concerned to the installation and use of Cookies.

For further details contact the Data Controller. The user is always entitled to revoke consent to the processing of his or her data, except for the right of the Data Controller to retain the data in order to comply with a legal obligation or by order of the Authority.

Rights of the user (data subject)

  • The data subject is always entitled to access the data concerning him/her that are processed by the website, to request their rectification and updating as well as their deletion or restriction unless this conflicts with the legal obligations of the Data Controller (e.g. related to tax and fiscal purposes).
  • The data subject has the right to object to processing without a legal basis and for mere marketing purposes (Art. 21 EU Regulation 679/2016).
  • The data subject has the right to the portability of data concerning him or her for the purpose of transmitting them from one data controller to another, in accordance with the provisions of the Law (Article 20 EU Regulation 679/2016).
  • The data subject has the right to withdraw consent to the processing at any time without prejudice to the lawfulness of the processing based on the consent previously given and in any case unless the processing is imposed on the controller to comply with legal obligations.
  • The data subject has the right to lodge a complaint with the Garante per la Protezione dei dati personali in any case in which he/she considers that his/her rights under Italian and EU data protection legislation have been violated.
  • If, in the performance of its activities and for the purposes of executing the contact, the Controller makes use of automated decision-making processes that produce legal effects on the data subject or affect him/her in a similar way, the data subject shall have the right to know at any time the logic on which such processes are based, as well as the importance and the consequences envisaged for such processing in his/her regard.
  • In the course of its activities, the Data Controller carries out profiling activities on the data of the data subject, i.e. the use of such data to analyse or predict aspects relating to the professional performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements of the data subject. The activities carried out by the site have been explained above, as has the fact that they are based on the consent freely given by the user.
  • The Data Controller shall transfer to third parties and transfer to countries or international organisations all or part of the personal data of the data subject, subject to the specific consent of the data subject and ensuring in all cases adequate data protection in accordance with the applicable legislation on personal data protection, as specified above. The data subject shall be informed of the appropriate safeguards adopted by the Data Controller to ensure constant data protection and to guarantee the exercise of his/her rights, as well as of the place where his/her data are available and the means by which he/she may obtain a copy thereof.

The interested party may exercise its rights by sending an email to [email protected] or by sending a written request to CLARALUNA S.A.S, Via Alcide de Gasperi, 39 - Zocco di Erbusco (BS).

Cookies Policy

Elimina i Cookie

What are Cookies

A cookie is a text file sent by the website visited by the user to their device (computer, tablet, mobile phone) and which is stored by the device itself and then transmitted back to the website visited on subsequent visits. Cookies have various functions, but their main purpose is to improve navigation by storing user information to recognise the user on each visit and collect data on the user's use of the site.

For example: Cookies allow us to store your preferences, to know in which language you have viewed content on the site. Thanks to cookies, you don't have to select the site's language or other preferences every time you return to a site.

During navigation, the user may also receive cookies sent by third party sites or web servers on which elements (e.g. images, maps or videos) also present on our site reside.  


Types of Cookies

Cookies are subdivided according to their duration:

- Session cookies: are removed when you close the link to the site and are therefore limited in duration to the site.

- Permanent cookies: remain on the user's device even after browsing, for a variable time depending on the duration of the file.

Cookies are subdivided according to type:

-Technical cookies: help make a website usable by enabling basic functions such as page navigation and access to secure areas of the site. The website cannot function properly without these cookies. Some cookies are used for analytical purposes and allow the owner to collect information in an anonymous way to assess the performance of the site and evaluate the use of the services offered.

- Profiling cookies: are cookies that do not belong to the Owner, but to third parties and allow interaction services and links with other sites. Profiling cookies are used to track visitors to websites. The intent is to display ads that are relevant and engaging to the individual user and therefore those of greatest value to third-party publishers and advertisers. These can be deactivated.

Claraluna reserves the right to use cookies, with the User's consent where applicable law or regulations so provide, to facilitate navigation on this Site and to customize the information that will appear. Claraluna also reserves the right to use similar systems to collect information about the users of the site, such as IP address, type of Internet browser and operating system used and/or web pages visited by a user, for statistical or security purposes. Claraluna may collect this information to track the use of the Site and to improve certain aspects of the Site.

Below is a brief illustration of how Claraluna uses cookies and similar tools.


Cookies handled by our site

The cookies used by our site are related to the following applications:

For statistical and profiling purposes, the site collects and processes Cookies and user usage data that allow traffic data to be monitored and analysed and serve to track user behaviour. This data is collected and processed using the following services:

- Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google will use the Personal Data collected for the purpose of evaluating your use of this website, compiling reports on website activity for you and sharing these reports with other services provided by Google. Google may use the Personal Data to contextualise and personalise ads in its advertising network.

- Facebook Pixel is a web analysis service provided by Facebook Inc. ("Facebook"). Facebook uses the Personal Data collected for the purpose of tracking and examining the use of this website in connection with social profiles on Facebook and Instagram, compiling reports and sharing them with other services developed by Facebook. Facebook may use Personal Data to contextualize and personalize ads in its ad network.

To view content from external platforms. Consent to this processing means that this website can collect usage data even if the user does not actually use the service. The data in question are collected and processed using the following services:

– Google Fonts è un servizio di visualizzazione di stili di carattere gestito da Google Inc. che permette a questo sito di integrare tali contenuti all’interno delle proprie pagine. I dati raccolti con questo servizio sono i Cookies e i dati di utilizzo dell’utente, secondo quanto indicato dalla privacy policy del servizio stesso.

-Google Maps is a map display service operated by Google Inc. that enables this website to integrate such content into its pages. The data collected by this service are cookies and user usage data. 

For more information on the logic and methods of processing the data collected through these applications, the user is invited to consult the provider's privacy policy:

Google Inc.:

In detail:

c_user, wd, dpr, oo, datr, sb, fr, xsProfilingUp to 4 yearsThese cookies are used to store a unique user ID, to read the screen resolution, to provide fraud prevention, to store browser details, to provide ad delivery or retargeting and to store a unique session ID. These cookies are installed by
pll_languageTechnical1 yearCookie used to store language preferences for browsing our website.
viewed_cookie_policy, cookie_policy_accepted, CookieLawInfoConsent, cookielawinfo-checkbox-performance, cookielawinfo-checkbox-functional, cookielawinfo-checkbox-necessary, cookielawinfo-checkbox-advertisement, cookielawinfo-checkbox-tecnici, cookielawinfo-checkbox-analytics, cookielawinfo-checkbox-others, cookielawinfo-checkbox-profilazioneTechnicalUp to 11 monthsThe cookie is set by the GDPR plugin and is used to store whether or not the user has consented to the use of cookies. It does not store any personal data.
_fbpProfiling4 monthsCookie usato per memorizzare e tracciare le visite sui siti web con Facebook Pixel.
_ga, _gid, _ga_*ProfilingUp to 2 yearsCookie used to store and count visits to the site for statistical and analysis purposes on Google Analytics.

Where do we use cookies?

We place cookies on your computer or device and receive the information stored in them when you use or access our website.

How can I control the way sites use cookies?

Browser cookie control option

Il browser o il dispositivo possono contenere impostazioni che ti permettono di scegliere se impostare i cookie e di eliminarli. For more information about these control options, please see the support materials for your browser or device. Below are some links for the most common browsers:

Chrome: Settings for Chrome

Firefox: Settings for Firefox

Opera: Settings for Opera

Internet Explorer: Impostazioni per IE

This policy is subject to constant review and updating to ensure compliance with privacy legislation and protection of your rights.

Legal references

This information is drawn up in accordance with the principles of EU Regulation 2016/679 and Recommendation 2/2001 of the Working Party established by Article 29 of Directive 95/46/EC.

× Can we help you?